Every client wants to receive answers to questions about the choice of goods, ordering, and delivery quickly. Few of them write to the technical support address, and even fewer ever call.
Most often, if the necessary information is not found by the user or is not on the website at all, they go to competitors. Online chat can solve this problem, providing instant operator assistance.
We've compiled the most comprehensive list of 51 best online chat plugins for WordPress that you can already apply today.
The HubSpot All-In-One Marketing plugin allows you to customize targeted messages for individual pages and different audience segments. After business hours, the client can write an email to receive a response. All customer data transfers to CRM and the consultants always know the history of communication with a specific visitor. There is a mobile application for quick chatting.
Pricing: Starter – $45/mo, Professional – $800/mo, Enterprise – $3,200/mo
This is one of the most used services for creating WordPress drag-and-drop chatbots. Like most other constructors, you don't need any special technical skills. You can use ready-made scripts such as booking, selling, customer service, and more, or you can create your own solution from scratch.
Pricing: This service provides a 14-day free trial. The paid version will set you back $50 per month and will allow you to have up to 1000 chats per month.
SnapEngage multichannel chat enables communication with customers on the website, Facebook, Twitter, WeChat, or Zalo. The SMS-to-Chat feature allows customers to send text messages. The tool shows the user's messages before sending them, which helps to respond more quickly. There is also a function of ordering a callback.
Pricing: There are 3 tariff plans in total: from $16 to $26. To find out about the “Enterprise” plan cost, you need to contact the company.
Tawk.To Live Chat has built-in automatic trigger messages and standard answers to frequently asked questions. It is possible to download files and install the translation plugin into the desired language. For an additional fee, you can hire a support agent to communicate with customers on your behalf.
Pricing: 100% Free
5. Zendesk Chat
Zendesk Chat allows you to customize your chat layout and style. There are built-in triggers to improve customer experience. When a page visit lasts more than a minute, an automatic greeting will pop up in the chat window. You can track the effectiveness of the tool by studying analytics and conversation statistics. An AI bot helps to automate the process in offline chat mode.
Pricing: Starting at just $5 an agent.
6. Pure Chat
Pure Chat allows you to automatically start a conversation with your visitors and set up standard answers to popular questions. You can customize your targeting based on the time your potential clients view or visit certain pages. Visitors can choose a convenient way of contact: chat, e-mail, phone, Twitter, etc. The chat design can be changed to the one that suits you better.
Pricing: If you pay monthly, it is $49/mo – $99/mo, if annually $39/mo to $79/mo.
Drift makes it easy to provide support and attract customers at the same time. You can set up a conversation after the user has revisited pages or taken certain actions. When you turn off the chat, users can send you a message and you will receive a notification. You can also configure the bot for automatic replies. Drift has an iOS and Android app for managing chats from your phone that significantly improves communication with your clients.
Pricing: To be clarified by contacting company representatives.
Tidio integrates chat, Facebook Messenger, and email communication. You can start a conversation on one channel and continue on another. Automatic messages and chatbots increase the efficiency of the tool. The translation plugin supports many languages. The chat design is available in three variations, and branding colors can be customized.
Pricing: Starts from 18/mo.
The LiveChat plugin can initiate conversations, send automatic greetings, and accept requests outside business hours. Before or after the chat, you can add a poll and offer to evaluate the consultant's response. You can transfer the chat to another employee when communicating with a client. It is also possible to share files, customize standard responses, and preview client messages.
Pricing: From $16/mo to $50/mo.
Olark integrates into WordPress by pasting a code snippet. The plugin has standard features for auto-replies, conversation initiation, and service quality assessment. You can set up a chat for a specific group of operators. The main advantage of the chat is detailed analytics. Plugin reports are easy to view in real-time. In addition, the operator can view the data of the visitor and their basket, which allows a more accurate answer.
Pricing: $19 per month per agent.
In Live Chat by Formilla, you can monitor site visits and start a conversation. The chat broadcast is available to all agents, so any free operator can answer. Conversation history and customer data are saved in reports. It is possible to set up auto messages and turn on the bot after hours. The widget is adaptive to different devices. The Premium plan includes mobile apps for iPhone, iPad, and Android to connect with customers in the shortest time.
Pricing: There are 3 tariff plans, the price of which depends on the time of the subscription you choose. For example, a 2-year subscription will cost you 2 times less than a monthly subscription. Prices start at $15.
With IBM Watson Assistant, you can create a virtual assistant that understands natural language questions and communicates with your users in a human manner. IBM Watson Assistant allows you to quickly create, test, and deploy a chatbot – an interactive solution using any communication channel (messenger, website, phone, etc.).
Pricing: You can get more details about the product on the official website.
13. 3CX Live Chat
The free version of WP Live Chat is not limited to the number of simultaneous chats. You can customize the appearance of the widget. Messages received while chat is not active are saved. It is compatible with translation plugins and Google Analytics. You can add polls, request mail, show chat only to registered users. In the paid version, you can set up automatic replies, track visitors' messages before sending and transfer the chat to other operators.
Pricing: The price depends on the number of users. You can choose a free plan, PRO one €0.95 / user/mo or ENTERPRISE tariff plan €1.15 /user/mo
Facebook Chat is a plugin that allows you to communicate with your visitors through the inbox messages of your Facebook page. The tool collects user profile data, saves communication history, and has a “Like” button. Chat is not limited by the number of concurrent conversations and bandwidth. To start using this chatbot, it is enough to add your Facebook page URL after installation.
Casengo integrates with Facebook, Twitter, and WhatsApp. You can communicate with customers where they are present. You can set up automatic messages and start a conversation after 5 seconds of the visitor's stay on the site. Operators can view customer history and status. You can transfer the chat to a more competent employee. Regular reports help you to track the overall performance of the tool.
Pricing: It ranges from €29 to €44 per month.
SendinBlue is an all-in-one solution that includes SMS, email, CRM, and more. A paid service subscription is required to access the online chat tool. SendinBlue stands out from the competition by making it as easy as possible to manage your subscriber list and create stylish email and SMS campaigns.
Pricing: It varies from $25 to $525/mo.
Chaport is a modern chatting solution with auto messages, group chat capabilities, saved replies, and offline messages. It has desktop apps for Mac, Windows, Web, and full-featured mobile apps for iOS and Android. It was designed as a modern instant messenger so that companies can communicate with their customers quickly and easily. The WordPress plugin allows you to install Chaport on a WordPress website with a few clicks.
Pricing: Free and Pro $9.8/mo tariffs.
Intercom is a tool that can be used for signup, lead generation, marketing automation, and user experience. It's easy to use WordPress plugin that easily integrates with different CRM systems, e-mail marketing services, Slack, Google Analytics, and many more. Intercom includes customizable AI-powered widgets and chatbots.
Pricing: from $39/mo to $999/mo
Freshchat allows you to launch chats in real-time using chatbots powered by artificial intelligence. In addition, it can be used for a ticket system on Zendesk or Slack. Freshchat also provides plugins, saved replies, personal notes, shortcuts, and desktop notifications. The service offers a free tariff plan that allows you to connect up to 10 operators to the system.
Pricing: There are 5 different plans: Free one + 4 others that cost from $15/mo/agent to $69/mo/agent
LivePerson allows you to communicate with customers via online chat, SMS, WhatsApp, Facebook Messenger, and other channels. You can use chatbots to automate the communication process and save customer information using built-in third-party applications.
Pricing: Сheck with the developer company for prices
It is a low-cost solution for implementing online chat in WordPress, Magento, Webnode, Shopify, and other eCommerce platforms. It allows you to track and record chat conversations using Google Analytics. Smartsupp has an opportunity to customize the design of your online chat and add photos of your support staff.
Pricing: from €0 to €19
The service allows you to add live chat widgets to the site and gives users the ability to send emails when operators are offline. The free plan allows you to add up to three operators to the chat and save an unlimited history of conversations. Pure Chat also provides mobile applications and a form for collecting user information.
Pricing: Free and $10/mo Pro plans.
Chatfuel is one of the most popular bot builders. The service can be used for free. But in this case, users will receive a message that the bot was created in Chatfuel, and some of the functions will not be available to you. Chatfuel connects to your Facebook account and allows you to work with the pages to which you have access.
Pricing: Free, Pro – $15/mo, Premium – to be clarified.
MobileMonkey helps you promote your brand and improve relationships with potential customers using a chatbot for Facebook Messenger. There are two subsections. The first one is “Dialogues” for editing a welcome message, automatic bot reply, and creating a bot menu. The second is “Questions & Answers”, where you can set trigger phrases and chains of answers for them.
Pricing: A basic plan of up to 1,000 messages is free. The paid plan starts at $ 14.25 per month when billed annually or $ 19 when billed monthly.
Tars is a professional drag-and-drop chatbot tool for both small and large business owners. This tool is easy to use and you don't need to have any programming skills. It contains over 800 chatbot templates that you can use, edit, and customize for various industries. Also, a great feature of Tars is its ability to integrate with various popular services. The affiliate program offers affiliates a high commission. But the product is not cheap, so it must be promoted competently and with maximum calculation. For each client brought in, partners receive 30% direct commissions.
Pricing: 14 days free trial, after trial from $ 499/mo to $ 899/mo.
Quriobot is an easy-to-use chatbot that works for you 24/7 and increases conversions by 28% on average. The free plan makes it even more attractive for startups and small companies with limited financial resources. Like most other chatbots, it has an easy-to-use interface. Using the drag and drop function, you can create your own custom conversations or use ready-made solutions.
Pricing: If 500 chats per month are not enough for you, you can use the paid version, which will cost you about $ 10 per month
27. Simple Web Chat
Collect.chat is a 24/7 interactive, fully autopilot chat widget that collects data from site visitors by asking questions that you have previously identified in the script. With this chatbot builder, you can easily collect orders, feedback, reviews, reservations, and suggestions from your customers. More importantly, it helps you establish a strong emotional connection with your client. The great feature of Collect.chat is that it can be in 3 different forms: Launcher Form, Embeddable Form, and Shareable Form.
Pricing: This platform allows you to create unlimited chatbots with 50 responses per month for free. But also you can choose paid subscriptions that cost you from $ 24 to $ 99.
Virtual Spirits is a handy chatbot builder that supports and takes care of your customers 24 hours a day, and when you are online, you have the opportunity to observe all the dialogues and intervene at a convenient time. It helps not only to provide quality customer service but also to find and interest potential customers in purchasing your goods or services. This service has a large number of quality and unique designs that keep pace with the times, and also has an interface that is very simple to use.
Pricing: This builder does not have a free version, but you can choose different tariff plans for yourself, from SMALL – $9 per month, to i-BUSINESS, which will cost you $239.
Gobot is not only a good tool for keeping in touch with a customer 24/7/365, it is also great for collecting data about visitors to your WordPress site. The chatbot manages collecting email and contact information from potential customers and segmenting this data into different groups on the basis of the topic of conversation in the chatbot. Besides, with the help of Gobot, you can create interactive quizzes in order to further give more accurate product recommendations to each of the customers.
Pricing: get more details from the development company.
IntelliTicks is one of the best AI-powered chatbots that integrates well with WordPress sites. A distinctive feature of this platform is high-quality natural language processing, which in turn allows you to respond instantly, without the participation of a live assistant. Additionally, if IntelliTicks is unable to answer a question, it sends the dialogue to live support, which is already answering more complex questions.
Pricing: IntelliTicks has 4 tariff plans. Prices range from $ 0 to $ 240
The Engati platform allows you to create, configure, train, integrate, and manage your own custom chatbot in just a few minutes. A big advantage is that you can control the bot directly from Messenger, Kik, Telegram, Line, Viber, Skype, Slack. This free personalized assistant will be useful for you regardless of your business industry. Engati has successful cases for both e-commerce and healthcare, as well as educational and real estate markets.
Pricing: You can create 2 bots, makeup to 1000 interactions for 1 brand for free. If you need more bots and interactions, it will cost $19-$55/month.
Pricing: Plans start at $50 per month for up to ten chatbots and 30,000 unique users.
34. Flow XO
Flow XO allows you to create and host a chatbot for various messengers, including Slack and Telegram. No programming knowledge is required to use this bot. The chatbot can ask the user for various data, for example, the date of the booking, the number of people, phone number, email. The data is saved in the database. It can be used for further work with clients.
Pricing: The service allows you to get started for free, and in the future, this chatbot will cost you $19.
Landbot.io is a cloud-based solution that helps small and midsize businesses create conversational websites, landing pages, polls, and chatbots for potential customers to interact with customers, improving user experience, and increasing conversion rates. An interactive UI-based platform allows users to create lead generation forms and send information directly to customer relationship management systems for further processing.
Pricing: Starting price – $ 30 per month per user.
BotPenguin is a chatbot builder that has zero waiting times, as well as high conversion and automation rates. These chatbots are best suited for generating leads, answering frequently asked questions, and helping with customer service. Also, this platform is charged with well-trained AI, which has clear advantages over the rest of the chatbot builders.
Pricing: There are two plans – Little at $15.00 per month and King at $40.00 per month.
WoowBot is a chat plugin that can help you significantly increase your sales. Buyers can communicate freely with the bot thanks to its integration with Google Natural Language Processing (AI and NLP). With the help of Dialogflow, searching, and adding products directly to the cart from the chat interface, the client receives unique support. Also, you can make this chatbot work with any language easily and quickly. The modules “Call me back” and “Customer feedback” are available too.
Pricing: From $33 to $269.
JivoChat is a professional chat for a website. It shows detailed information about each customer who views the site. This product allows you to work on mobile devices. It also has an instant call function, the ability to integrate with various CRMs, transfer files, set up automatic actions, and free chat for communication within the company.
Pricing: Free trial, free plan, and $10/agent/month professional plan.
Crisp is a quality chatbot creator that will help you to build better relationships with your customers. With Crisp, you can use audio, video and GIFs to create a personalized experience for your customers. You can also use Crisp triggers to send automated messages to a potential customer.
Pricing: By default, you have a basic free plan. Paid tariff plans vary around $100.
Live Chat Complete is a WordPress plugin that creates an environment for communicating with visitors, both between yourself and with administrators inside the site. It is calculated for approximately 100 simultaneous dialogues (10 operators and 90 guests of the site). In addition, the administrator can create a fully customized version of the external chat, add custom settings.
Pricing: At the beginning of the work, the plugin can be used free of charge for 14 days and after that period from $16 to $50.
41. Support Board
The Support Board is a chat and technical support for communicating with users. You don't need any programming skills at all. Support Board is the first WordPress plugin with full bot integration based on API.AI from Google. This chatbot builder is updated almost every quarter. It has the cheapest and best Slack integration. An important feature is also a fast, powerful, and convenient ticketing system.
Pricing: Support Board for the WordPress website will cost you $59. In addition, you can get Dialogflow for $29, Slack for $29, Tickets for $19, and WooCommerce for $39.
Acobot is an AI-powered chatbot platform that runs in the cloud. It is most suitable for e-commerce and online stores, helping to increase sales and the number of returning customers. The main function of such an assistant is online sales, with the possibility of cross-selling, as well as the capture of potential customers.
Pricing: You can use the free trial version for 15 days. The starting price of Acobot is $9.
43. Awesome Support
Awesome Support is one of the best free WordPress tech support plugins. Its capabilities and customization flexibility are incredible. If you need to create a powerful, complex, and well thought out support system, then this plugin is for you. All support work is done in the WordPress admin user interface, so there is no need to train your employees separately.
Pricing: It has a free version, and $19, $34, $61 for single, two-five, unlimited site licenses respectively.
WP Flat Visual Chat is a unique chat that will not only allow you to communicate with your customers but also guide them through the pages of the site, showing them any element visually. The chat operator can visually highlight a part of the screen to show an object or a site area to the chat user. The plugin tracks the IP of the visitor who left their message, as well as their country and city.
Pricing: You can buy WP Flat Visual Chat now for $3.49 instead of $28.00.
45. Uber Chat
Uber Chat is a fully responsive WordPress chatbot plugin that effectively converts visitors into leads. In just a few steps, you can create your own chatbot by choosing and customizing colors, logos, icons, and more. The intuitive and easy-to-use interface design shows various metadata about the visitor, which allows for a more personalized approach to customers and a better understanding of their needs.
Pricing: You can get this tool for $24 or $29.
Flyzoo chatbot is not intended for commercial communication. It is more suitable for online educational projects, dating sites, online trading, and other types of business that are based on the exchange of information within communities. The advantage of this service is that it does not require the use of servers, and all dialogs are stored in the cloud. In chats, you can use filters that help to exclude profanity, block visitors who do not follow the rules of your resource, or limit the duration of a chat.
Pricing: You can use Flyzoo for free for 14 days. The Pro version will cost you $19.90, and the Ultra version is $89.90.
Userlike is a chat software specially designed to integrate with your existing website or e-commerce technology. Userlike is a user-friendly solution designed to improve the customer experience for both support staff and sales agents, managers, and customers. This chatbot can manage your chat requests and quickly answer frequently asked questions while the live agent is not online.
Pricing: Prices for this service range from $0 to $720, depending on the features you need and the size of your business.
iFlyChat is a real-time chat plugin and messaging API that helps small and large businesses manage and optimize in-app communication for community apps. The cloud solution comes with custom built-in chats where users can interact with specific groups or anonymous visitors. The main features of iFlyChat include pop-up chats, theme customization, tab sync, SSL security, translation, file attachments, and chat logs.
Pricing: Like most other services, there is a 14-day trial version. And then you can choose one of 4 plans that will cost you from $ 0 to $ 99 per month.
49. Click to Chat
Click to Chat is a great way to improve user experience with your site. This plugin currently has over 100,000 active installations and allows you to chat with multiple WhatsApp accounts. Plus, it is fully compatible with Facebook Pixel and Google Analytics, which can help increase your website's conversion rate. Click to Chat is fully responsive and visitors can use it on their desktop or mobile phones.
Pricing: This WordPress chatbot will cost you between $19 and $70 per month.
Like the previous platform, Join.chat integrates with your WordPress site via WhatsApp Business API, thus having constant access to communication with your customers. You can customize the chatbot by adding your own logo, profile photo, or even animated images. You can also change the parameters for different pages. Thanks to the fact that anyone can set up Join.chat, you can implement support for your customers in a matter of minutes.
Pricing: Completely free.
51. Bargain Bot
Bargain Bot is an interesting tool because this bot will help you negotiate with buyers about reasonable prices. You set the minimum price, while the bot does the rest of the work, converting visitors to customers in a very intelligent way. This plugin allows you to forget about the old and boring way of offering discounts. The bot makes deals; the buyer places an order, your business develops and grows.
If your WordPress site still has not online chat, it's time to take a closer look at the best chatbot plugins and choose the best option for your business. Remember that the sooner a visitor receives a response, the more likely they will convert into a customer.
If you still don't have live chat on your WordPress site, it's time to take a closer look at the very best plugins and choose the best option for your business. Remember that the sooner a visitor receives a response, the more likely they are to convert into a customer.